Terms and Conditions

1. Introductory Provisions

These are the terms and conditions of Matwork s.r.o., registered office Javorová 643/8, 949 01 Nitra, Company ID: 55201598, registered in the Register of Companies of the District Court Nitra, registration no. Sro/59418/N (hereinafter referred to as "Seller"), which govern the mutual commercial relationship between the Seller and any other natural or legal person (hereinafter referred to as "Buyer") which arises through the Seller’s online store.

2. Ordering Goods and Conclusion of Contract

2.1. The Buyer orders goods through the Seller’s online store, by telephone or email.

An order placed in this manner is considered binding and, in accordance with the Consumer Protection Act on Door-to-Door and Distance Selling as amended, is understood as a contract concluded at a distance.

2.2. For each order, the Buyer must provide name and surname, delivery and billing address, telephone number, email; individuals and legal entities who are entrepreneurs must also provide Company ID, Tax ID, VAT ID, and whether they are a VAT payer, the name of the goods, and the quantity of pieces (orders through the online store automatically meet these conditions).

These data will, in accordance with the Data Protection Act, be used within the commercial relationship between the Seller and the Buyer and will not be provided to a third party (except for the person arranging the delivery of the goods).

2.3. Upon receipt of the order, the order and the provided data will be recorded in the Seller’s system, and at that moment the commercial relationship between the Seller and the Buyer is established.

2.4. The Buyer has the right to cancel the order without a fee within 24 hours of placing the order without stating a reason. The Seller will confirm cancellation in writing by sending an email to kontakt@matwork.sk.

2.5. If the Seller cannot deliver the ordered goods, they have the right to cancel such order. If the payment for the ordered goods has already been made, the Seller will refund it to the Buyer by bank transfer to a bank account confirmed with the Buyer via email.

2.6. The validity of an electronic order is conditioned by its truthful and complete completion. The submitted order is an offer to conclude a purchase contract. The purchase contract is concluded by the Seller’s confirmation of the order via email sent to the Buyer’s address provided during the ordering process in the online store.

2.7. By submitting an electronic order in the online store, the Buyer irrevocably confirms that they have read these terms and conditions and agree with them. By submitting an electronic order, the Buyer accepts all provisions of the terms and conditions valid on the day of order submission, including the price of the ordered goods listed on the website.

2.8. Ownership rights to the goods pass to the Buyer upon their receipt and payment of the purchase price.

3. Price of Goods and Payment Terms

The price of goods is stated on the Seller’s website and includes VAT. Prices may change. The Seller reserves the right to change prices due to changes in manufacturer or importer pricing. The applicable price of goods will always be communicated when reviewing the order.

4. Payment Methods for the Purchase Price

The Buyer may choose the payment method through the order form in the online store or via other communication. Payment of the purchase price can be made by:

A) Cash on delivery (only within the Slovak Republic) when shipping the goods to the address provided by the Buyer – payment in cash or by payment card (the invoice is included in the package).

B) Cashless bank transfer – execution of the payment order before delivery of the goods. The Buyer will receive information to execute the payment order together with the order confirmation to the email address provided during the ordering process in the online store.

C) Cashless payment by card – payment by Visa or Mastercard. After confirming the order, the customer will be redirected to the eCard payment gateway provided by Všeobecná úverová banka.

5. Shipping of Goods

Delivery of goods in stock is within 3-5 business days from order confirmation in case of cash on delivery or posting of payment to the Seller’s bank account in case of bank transfer. Shipping cost may vary depending on quantity, volume, dimensions, and weight of the goods. Shipping cost information is displayed in the online store in the "Order Summary" section. If the order is sent via email, the Buyer will be informed of the shipping cost by email or phone.

6. Delivery of Goods

Delivery of goods to the Buyer is provided by a courier company. The carrier delivers the goods to the address specified in the order at the agreed time and contacts the person listed. Upon delivery, the Buyer must check the integrity of the packaging. In case of damage, the Buyer must draw up a damage report on the spot for damaged or broken packaging. If the contents of the shipment do not correspond to the invoice/order or the contents are damaged, the customer is obliged to note this in the damage report in the presence of the carrier. The Buyer must immediately after delivery check the completeness and integrity of the goods against the invoice. If the shipment's contents do not correspond to the invoiced goods or are mechanically damaged, the Buyer must immediately report this to the Seller using the Claims Form.

When making a claim, it is recommended that the Buyer inform the Seller by telephone that the goods is faulty and describe the nature of the defect. Based on this information, the Seller will advise the Buyer on the further procedure for handling the claim.

7. Warranty

7.1. In general, unless stated otherwise in the warranty certificates, the warranty period for consumer contracts is set at a minimum of 24 months or is limited by the product’s expiration date. The Buyer is a person who does not act within the scope of business or occupational activity. A claim can only be made for goods purchased and paid for from the Seller. When making a claim, the Buyer must deliver the claimed goods cleaned, mechanically undamaged, in the original packaging, including manuals, warranty certificate, invoice, or other proof of payment to the Seller. When making a claim, the Buyer follows the instructions in the warranty certificate.

7.2. Warranty rights are void if the defect arose from mechanical damage, operation or storage in unsuitable conditions, unprofessional assembly, failure to comply with relevant standards by the Buyer or the person who performed the assembly, or if an intervention was made into the product. Defects caused by force majeure or improper handling are also excluded from the warranty.

8. Withdrawal from Purchase Contract

1. Buyer – Consumer (B2C)

The Buyer – a natural person who does not act within the scope of their business or profession when concluding and fulfilling the contract – has the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods, in accordance with § 7 et seq. of Act no. 102/2014 Coll. The notice of withdrawal must be sent electronically to: kontakt@matwork.sk. The Buyer must return the goods to the Seller no later than 14 days from the date of withdrawal. The goods must be complete, undamaged, and unused, in a state corresponding to the original delivery. In case of a reduction in the value of the goods due to excessive handling, the Seller reserves the right to offset the reduction in value against the refund amount. No fee will be charged to the consumer for withdrawal from the contract.

2. Buyer – Entrepreneur (B2B)

The Buyer – a legal entity or natural person who is an entrepreneur and acts within the scope of their business activity – has no statutory right to withdraw from the contract without giving a reason. In individual cases, the Seller may allow withdrawal by the Buyer – entrepreneur by mutual agreement, while reserving the right to charge a fee of up to 15% of the invoiced price excluding VAT to cover the costs associated with processing and storing returned goods. The goods must be returned in original, undamaged condition, in their original packaging, including all accessories. Otherwise, the Seller reserves the right to refuse acceptance of the goods or to claim appropriate compensation for diminished value.

If the purchase price of the goods or part thereof has been paid, in case of order cancellation, funds will be refunded to the Buyer within 15 days to the account provided in the claims form. Goods are not returned cash on delivery. Such shipped goods will not be accepted and will be sent back. The Seller reserves the right to cancel the order (withdraw from the contract) or part of it if:

A) the goods are not produced or production has ceased

B) the supplier's price of the goods has changed

C) the stated price of the goods was incorrect

D) the goods are out of stock long-term

9. Processing of Personal Data

The Seller, as the operator of the online store www.matwork.store, processes the Buyer’s personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection, as amended.

The Buyer voluntarily provides personal data to the Seller, including:

• first and last name,
• company name (if it is a legal entity or entrepreneur),
• email address,
• billing and delivery address,
• telephone number,
• Company ID, Tax ID, VAT ID and VAT payer status,

for the purpose of:

• fulfilling a valid order and concluding a purchase contract,
• its fulfillment and subsequent confirmation of contractual terms,
• processing the electronic order and settlement of payments,
• necessary communication between the Seller and the Buyer,
• and also for the Seller’s marketing purposes (e.g., sending information emails, newsletters, commercial announcements, and offers).

For the purposes of contract fulfillment and internal marketing, providing personal data is necessary. Without providing them, it would not be possible to enter into and properly perform the contract.

The Buyer has the right to withdraw consent to the processing of personal data for marketing purposes at any time, in writing or electronically to contact@matwork.store.

Detailed information on the processing of personal data and the rights of the Buyer are provided in the document “Privacy Policy”.