Terms and Conditions

1. Introductory Provisions

These are the terms and conditions of Matwork s.r.o., with its registered office at Javorová 643/8, 949 01 Nitra, Company ID: 55201598, registered in the Commercial Register of the District Court of Nitra, registration no. Sro/59418/N (hereinafter referred to as the “seller”), which govern the mutual business relations between the seller and another natural or legal person (hereinafter referred to as the “buyer”) arising through the seller's online store.

2. Ordering Goods and Concluding a Contract

2.1. The buyer orders goods through the seller's online store, by phone, or by email.

An order placed in this way is considered binding and is regarded as a distance contract under the Consumer Protection Act for doorstep and mail-order sales, as amended.

2.2. Every order must include the buyer’s name and surname, delivery and billing address, phone number, email; if the buyer is a legal entity or entrepreneur, also Company ID, Tax ID, VAT ID, and information on VAT payer status, product name, and quantity. (Orders placed through the seller's online store automatically meet these conditions).

These details will be used solely within the business relationship between the seller and the buyer in accordance with the Personal Data Protection Act and will not be disclosed to third parties (except for those responsible for delivery).

2.3. Upon receipt of the order, it will be recorded in the seller's system, at which point a business relationship between the seller and the buyer is established.

2.4. The buyer has the right to cancel the order without any fee within 24 hours of placing it, without stating a reason. Order cancellation will be confirmed in writing via email to contact@matwork.store.

2.5. If the seller is unable to deliver the ordered goods, they have the right to cancel the order. If the purchase price has already been paid, the seller will refund the amount to the buyer via bank transfer.

2.6. The validity of an electronic order is conditional on its accurate and complete completion. A submitted order constitutes a purchase contract proposal. The purchase contract is concluded when the seller confirms the order via email to the buyer's email address provided during the order process.

2.7. By submitting an electronic order in the online store, the buyer confirms that they have read and agree with these terms and conditions. By submitting the electronic order, the buyer accepts all provisions of the terms and conditions in the version valid on the date of order submission, including the applicable price of the ordered goods listed on the website.

2.8. Ownership of the goods transfers to the buyer upon receipt and full payment of the purchase price.

3. Product Prices and Payment Terms

Product prices displayed on the seller’s website include VAT. Prices may be subject to change. The seller reserves the right to change prices based on changes by manufacturers and suppliers. The final product price will always be communicated when confirming the order.

4. Payment Methods

The buyer can select their preferred payment method through the online order form or via other means of communication. Payment can be made as follows:

A) Cash on delivery (only within Slovakia) – payment in cash or by card upon receipt of the package (invoice included in the package).

B) Bank transfer – payment must be completed before delivery. The buyer will receive payment details with the order confirmation email.

5. Shipping

If the ordered product is in stock, delivery is made within 3 business days from order confirmation for cash on delivery, or after payment is credited to the seller’s bank account for bank transfer payments. Shipping costs vary based on quantity, volume, dimensions, and weight of the products. The shipping cost is displayed in the online store under “Order Summary.” If an order is placed via email, the buyer will be informed of the shipping cost via email or phone.

6. Delivery

ÏThe goods are delivered by a courier service. The courier will deliver the goods to the address specified in the order and contact the recipient. Upon delivery, the buyer must inspect the package for any damage. If the packaging is damaged, the buyer must report it immediately and complete a damage report with the courier. If the contents do not match the invoice/order or are damaged, the buyer must document this in the courier’s presence. The buyer must check the completeness and condition of the goods upon delivery. Any discrepancies or damages must be reported to the seller immediately via the Claim Form.

For claims, it is recommended that the buyer notify the seller by phone about the defect and how it manifests. Based on this information, the seller will advise on the next steps in handling the claim.

7. Warranty

7.1. Unless stated otherwise in the warranty certificate, the warranty period is at least 24 months or limited by the product's expiration date. The buyer must be a consumer (not purchasing for business purposes). Warranty claims apply only to products purchased and paid for from the seller. To file a claim, the buyer must return the product clean, undamaged, in original packaging, with manuals, warranty certificates, invoices, or proof of purchase. The buyer must follow the instructions in the warranty certificate.

7.2. The warranty does not cover defects caused by mechanical damage, improper use, unsuitable storage conditions, incorrect installation, failure to comply with standards, unauthorized modifications, natural disasters, or misuse.

8. Right to Withdraw from the Contract

The buyer has the right to withdraw from the contract within 14 days of receiving the goods without providing a reason. The withdrawal must be sent via email to contact@matwork.store. The buyer must return the goods in complete, unused, and undamaged condition. If the purchase price or part of it has been paid, the amount will be refunded within 15 days to the account specified in the claim form. Returns sent as cash on delivery will not be accepted. The seller reserves the right to cancel an order (withdraw from the contract) if:

A) The product is no longer manufactured or discontinued

B) The supplier's price has changed

C) There was a pricing error on the website

9. Personal Data Processing

The seller processes the buyer’s personal data as the operator of the website www.matwork.store in accordance with the General Data Protection Regulation (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection. The buyer voluntarily provides personal data (name, surname, company name, email, billing and delivery address, phone number, Company ID, Tax ID, VAT ID, VAT payer status) for order processing and contract fulfillment. Without these details, the seller cannot process orders. More information is available at Privacy Policy.